How can we help?
Browse common questions below, or send our team a message directly.
How do I verify my profile?
Open Settings → Verification inside the app and follow the prompts to upload a government-issued ID and a live selfie. Verification usually completes within a few hours.
How does in-app payment work?
All bookings are paid for directly within the Lazox app through our secure payment gateway. Lazox never requires or facilitates payment outside the app.
What happens if I press the SOS button?
Your live location is immediately shared with your saved safety contacts, and our safety team is alerted to monitor the situation.
How do I report another user?
Go to the user's profile or an active chat and tap Report. Our trust and safety team reviews every report within 24 hours.
How do I cancel a request?
Open the request from your Activities tab and tap Cancel. Refund eligibility depends on how close the cancellation is to the scheduled activity time.
How do I delete my account?
Visit our Delete Account page for step-by-step instructions, or email support@lazox.in and we will process the request within 7 business days.
Still need help?
Send us a message and the Lazox support team will get back to you within 1–2 business days.